Experience innovative solutions, dependable delivery, and customer-centric service and support.
UNLOCK THE IMAGEHAWK EXPERIENCE
It’s our unique experiences that set us apart from industry giants. With ImageHawk, you gain access to cutting-edge modern, scalable lockbox technology backed by the unparalleled ImageHawk experience, delivering innovative solutions tailored to your customer’s needs. Our mission is to support the growth of our bank partners by providing solutions that strengthen their receivables offerings and elevate their ability to serve customers—all while maintaining the trusted, personal touch of community banking.
Our trusted platform enhances and streamlines post-deposit activities for lockbox payments, providing secure transaction and image storage, real-time access, customized reporting, and accelerated exception management.
Web Lockbox
Once payment processing is complete, check and document images, along with associated transaction data, are instantly available in Cloudbox. You and your customers can easily view, search, and export data for reporting and reconciliation with just a few clicks..
ImageArchive
With advanced encryption, customizable alerts, and role-based entitlements, only authorized users access your data and images. Easily download, store, and manage all lockbox images and data on demand. Our rules-based ingestion engine ensures seamless data retention and organization, giving you peace of mind and control over your information.
Cutting-Edge Solutions for Modern Lockbox Banking
Exception Management
Reduce exception processing time from days to hours with real-time, online transaction management, ensuring more same-day deposits. Benefit from split payment support, user audit reporting, and same-day exception handling. With secure web access and no software to download, enjoy configurable data entry fields that enhance flexibility and control.
Reporting
Comprehensive suite of reporting options, including standard reports, customizable reports, report subscriptions, and templates designed to deliver the information is a click away in your preferred formats. Secure file downloads and end-of-day reporting facilitate seamless reconciliation.
Unmatched Delivery: Tailored for Your Success
Our delivery experience is designed to ensure your success at every stage. With a dedicated Customer Success Manager guiding you through the process, you can expect seamless integration and a cloud-hosted solution that scales with your needs. Enjoy the benefits of private label branding, allowing you to maintain your unique identity, along with flexible subscription pricing that aligns with your budget. At ImageHawk, we prioritize your satisfaction, providing a delivery experience that empowers you to serve your customers.
Customer Success Manager
Our dedicated Customer Success Manager will guide you through the seamless implementation of our innovative lockbox solutions, ensuring you feel supported every step of the way.
Private Label
Customize our solutions to align perfectly with your brand, ensuring a consistent experience for your customers. Leverage our technology while maintaining your unique identity in the market. Grow your business by extending lockbox services through through correspondent banking.
Subscription Pricing
Our subscription pricing model offers unparalleled flexibility and cost efficiency, enabling banks to effectively manage their budgets while scaling their operations. This predictable pricing structure not only simplifies financial planning but also empowers banks to monetize your lockbox services. With ImageHawk, you gain a sustainable solution that adapts to your needs and maximizes your revenue.
Seamless Integration
Effortlessly integrate your upstream and downstream systems for a seamless workflow. Our APIs, customizable converters, and SSO support ensure that our solutions work harmoniously with your existing bank infrastructure.
Cloud Hosted
Our cloud-hosted lockbox solution eliminates the need for complex infrastructure, enabling you to affordably deliver innovative services with enhanced security. With a scalable design, it adapts effortlessly to your growing needs, allowing you to seamlessly onboard new customers while maintaining optimal system performance and safeguarding your customers' transaction data.
Personalized Support: Your Success, is Our Success
We take pride in our personalized support and outstanding responsiveness, ensuring you have immediate access to our knowledgeable team. Whether troubleshooting a technical issue, answering a question for your customers, or collaborating on new features to help you win business, we're here to support you every step of the way. Experience the difference that personalized support makes in achieving in modernizing your lockbox offering with a partner who truly understands and champions your success.
Dedicated Support Advocate
Our Dedicated Support Advocate is your go-to resource, taking ownership of your requests and issues to ensure timely and accurate resolutions. With in-depth knowledge of your implementation and configuration, they provide personal, tailored attention to address your unique needs. We’re committed to delivering exceptional support that enhances your experience and empowers your success.
24/7 Support
Support ensures that assistance is always at your fingertips, with a user-friendly phone tree designed for quick access to help. We establish Service Level Agreements (SLAs) that outline clear escalation procedures and demonstrate our commitment to timely resolutions. No matter the hour, we are here to provide the support you need to keep your operations running smoothly
Issue Management
We are dedicated to providing you with the assistance you need when you need it most. Our Issue Management system is designed to streamline your support experience. With our online support portal, you can easily report issues, submit feature requests, and track their status in real-time. To enhance collaboration and ensure continuous improvement, we hold bi-weekly sync calls to discuss your needs and refine our support processes.